Whether you're cleaning up test data, removing duplicates, or streamlining your database, Lendware makes it easy to delete Contacts and Transactions. This guide walks you through:

• Reasons to Keep a Contact or Transaction
• Delete One or More Contacts
• Delete One or More Transactions
• Delete a Contact with a Transaction

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Before You Delete: Reasons to Keep a Contact or Transaction

Deleting a Contact or Transaction is permanent within Lendware — but integrations can recreate them.

For example, if you're integrated with an LOS (Loan Origination System) and delete a Contact or Transaction in Lendware, that data could be re-imported as new the next time your LOS pushes an update.

So unless you're cleaning out duplicates or test entries, consider:

• Archiving instead of deleting

• Removing tags or automations to declutter without losing history

 

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Delete one or more contacts

1. To begin, go to the main menu group and click 'Contacts'
   
   
2. If necessary, adjust the view to List View by clicking the view switch at the top-left. The correct view will look like the below image and have 'check-boxes' on the left next to each contact.
   
   
3. To find the contact(s) to be deleted, we'll use the 'Filter' button -or- use the 'Saved Filters' drop-down. For this demonstration, we'll create a new filter for: First Name [contains] "Rich". Click the following links to learn more using Filters and Saved Filters.
4. Check the box beside the Contact(s) you want to delete.
   
5. To delete multiple contact, we'll simply check the box next to each contact we plan to delete. Then click the 'Delete' button. Before deleting the contact, we'll receive a warning. To finalize the deletion, click the 'Yes' button. To go back, click the 'No' button.
   
   

🚧  If the contact to be deleted has a transaction - the transaction should be deleted first, or, the contact should be disassociated with the transaction before deleting the contact. Learn more in the last section

👍  This concludes deleting one or more contacts.

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Delete one or more transactions

1. To begin, go to the main menu group and click 'Transactions'
   
   
2. If necessary, adjust the view to List View by clicking the view switch at the top-left. The correct view will look like the below image and have 'check-boxes' on the left next to each transaction.
   
   
3. To find the transaction(s) to be deleted, we'll use the 'Filter' button -or- use the 'Saved Filters' drop-down. For this demonstration, we'll create a new filter for: Status = "Setup". Click the following links to learn more using Filters and Saved Filters.
4. Next, we'll check the box next to the one or many transactions we want to delete. Then we'll click the 'Delete' button that appears above the transaction list. Before deleting the transaction, we'll receive a warning. To finalize the deletion, click the 'Yes' button. To go back, click the 'No' button.
   
   
   
   

👍  This concludes deleting one or more transactions.

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Delete a contact with a transaction

When a contact is either the Borrower on a Transaction, you cannot delete the contact. This barrier exists to maintain data integrity. However, there are a few easy ways to ensure you are able to delete the contact safely. Either delete the Transaction first, or, remove the borrower from the transaction first.

Delete the Transaction first:

When a contact to be deleted is the borrower on a transaction, just like in the above section, find the transaction. Then delete the transaction.

To demonstrating this, we'll filter transactions for the borrower: "Lisa McHale", delete the transaction, then delete the contact.

Remove the borrower from a Transaction:

To remove the borrower from a transaction, simply find and open the transaction, then change the Borrower Contact. In this case, we'll make the borrower contact a fake or placeholder contact.

If you need help deciding whether to delete or archive data, or you're not sure how a deletion might affect your integrations, feel free to reach out to Lendware Support.

👍  This concludes deleting a contact that is associated with a transaction.