Sending Loan Updates to borrowers and related contacts can be set up in less than an hour with a bit of preparation. With the right planning, you can automate updates and keep your contacts informed without extra effort.
This guide (and accompanying video) will show you how quickly it can be done and the steps needed to plan your automation effectively.
What You’ll Learn
- How to create a new transaction-based Workflow automation
- Setting entry conditions for transactions
- Adding actions like sending emails or notifications
- Tips for planning and maintaining loan update automations
Why Use Transaction Automations?
- Keep borrowers informed automatically
- Notify related contacts like co-borrowers or agents
- Save time on repetitive updates
- Ensure consistency and accuracy in communications
Quick Start Steps
- Plan Your Automation – Decide which types of transactions and contacts should receive updates.
- Create a New Automation – Use the Transaction-based automation option.
- Set Entry Conditions – Filter by loan type, status, assignee, or other relevant criteria.
- Add Actions – Typically:
- Send Email to borrowers or related contacts
- Send SMS/Text if needed
- Add Notes or Tasks for your team
- Activate and Test – Make sure eligible contacts are enrolled and updates trigger correctly.
Pro Tip: Prepare your communication templates in advance to save time when setting up actions. Merge fields can personalize emails for each borrower automatically.
Watch the video: See step-by-step how to set up a new Loan/Transaction automation and begin sending updates efficiently.
Need more help? To learn more about customizing Transaction-based Automations, click here