How to Update Your Billing Information

How to Update Your Billing Information

Keeping your billing information up to date ensures uninterrupted access to Lendware’s services. If you need to update your payment details, follow the steps below.

How to Request a Billing Update

To update your billing information, please reach out to our Billing Team at customerbilling@lendware.ai.

What to Include in Your Request

For a smooth update process, please provide:

  • Your Account Name (Company Name)
  • Primary Contact Name
  • Current Billing Email Address
  • Requested Changes (e.g., updating credit card details, switching to a new payment method)

⚠️ For security reasons, do not include sensitive payment details (e.g., full credit card numbers) in your email. Our team will provide a secure method to update your payment information.

Frequently Asked Questions

Can I update my billing information directly in my account?

At this time, all billing updates must be processed by our Billing Team. Please email customerbilling@lendware.ai for assistance.

How long does it take for billing changes to be processed?

Billing updates are typically processed within 1-2 business days. If you need an urgent update, please mention it in your email, and our team will do their best to accommodate your request.

Who should I contact for billing disputes or invoice questions?

For any billing-related questions, disputes, or to request an invoice, please contact customerbilling@lendware.ai, and our team will be happy to assist you.

If you have any other questions or need further assistance, don’t hesitate to reach out. 

    • Related Articles

    • Admin: Add or Update Any User’s Email Signature

      With a few clicks in Enterprise Settings an Admin User can access, add, and edit any user's email signature. This is an efficient way to ensure compliant and consistent brand signatures across the entire Enterprise. In the video below, we’ll walk you ...

    • Enterprise Domain Admin Setup – Send Automated and Bulk Email Using Your Company Domain

      Lendware offers the ability to send automated and bulk emails directly from your Company or Team domain. This allows you to send emails through Lendware’s warmed-up email infrastructure with optional DKIM authentication for full branding, identity, ...

    • SimpleNexus Integration for Administrators

      Initial setup of this integration will allow any user in your Enterprise with both an Lendware and SimpleNexus account to integrate quickly and seamlessly. Key Benefits of the SimpleNexus Integration: No need to manually add a loan applicant or wait ...

    • Gmail Whitelisting - Provide Admin Security Approval for Lendware

      Google Workspace admins can make the Email Inbox Integration process even easier for Lendware users by approving Gmail integration. This is a one-time processes that will ensure any Lendware user in your org can easily integrate their email inbox. ...

    • How to Add 2FA (two-factor authentication) for Admins

      2FA or Two-Factor Authentication is available to any Enterprise in Lendware. This is an 'all-in' setting that requires the use of an 'authentication' app to fit within your organization's current security methodology. To setup 2FA for your ...